Cloud Contact Center Solutions to Revolutionize Customer Service

To keep up with an increased demand for timely, efficient, and effective customer service, enterprises are now tapping contact-center-as-a-service (CCaaS) solutions. Through this cloud-based method of managing customer relationships, businesses can use a cloud contact center provider’s software instead of maintaining their own costly IT servers and manpower.

At the height of the pandemic, many Business Process Outsourcing (BPO) companies abroad have  moved to a cloud-based, work-from-home model. With employees working remotely, businesses had to look for ways to deploy applications that enable secure, cost-efficient, and productive work outside office premises. This accelerated the adoption of cloud-based solutions which, in turn, facilitates customer service across multiple channels such as voice, SMS, email, and even social media.

Teleperformance Bacolod earns Certificate of Safety Seal

Bacolod City Mayor Evelio Leonardia presents the
Certificate of Safety Seal to Teleperformance Bacolod
leadership team

Teleperformance, the global leader in outsourced omnichannel customer experience management, recently received its Certificate of Safety Seal for its business site located in Bacolod City. Mayor Evelio Leonardia presented the certification to Teleperformance Bacolod for its compliance to health and safety protocols against Covid-19.   

Now on its 15th year of operations in Bacolod, Teleperformance is the first Business Process Outsourcing (BPO) company in the city to receive a Certificate of Safety Seal from the city government. This certification is part of the Bacolod Safety Seal Committee initiatives to ensure that health and safety protocols are implemented in the conduct of business and trade in the city.  

Receiving the Safety Seal badge was Teleperformance Bacolod Site Director Andrea Resurreccion, together with Vice President for Operations Mark Andrada, Human Resources Director Claire Bedia, Human Resources Supervisor Marili Lim, and Facilities Manager Malvar Gualdrapa. Joining Mayor Leonardia in the ceremony was Bacolod City Economic Development Chair George Zulueta.  

GCash supports safety of BPO employees

As the Philippines slowly reopens the economy amid the rising number of COVID-19 cases in the country, entrepreneurs and employers alike are prioritizing the health and safety of its customers and employees.

To maintain social distance and minimize the risk of spreading COVID-19, salaries, incentives, and allowances are best dispersed through cashless channels. GCash for Business, the enterprise arm of the country’s leading mobile wallet, offers a wide range of business solutions which allow both merchants and users to enjoy a safe and secure cashless experience. It allows businesses to distribute payroll and allowances to employees through their GCash e-wallets, which can be linked to a GCash MasterCard.

OOSM Solutions celebrates 1st year of operations, eyes further expansion

Australia-based OOSM Solutions, a BPO company operating in the Philippines, celebrates its first year of operations and is looking at further expansion.

Headquartered at the country’s premier financial district that is Makati City, OOSM Solutions, which is part of the LSM BPO group in Australia, may still be considered as a young company in the Philippines but has already achieved significant milestones.

“Our passion, commitment, professionalism and dedication are among the reasons that catapulted us toward success during our first year, and we are looking forward to accomplish more with the proper training, skills and expertise that are necessary to get the job done,” explains Linda Salud-Margon, Chief Executive Officer of OOSM Solutions.

BPO Paves Employment To All - Even Persons With Disability

It is indeed becoming clear that the BPO (Business Process Outsourcing) Industry has contributed with a lot to the employment and improvement of the Philippine economy as well as the lives of Filipinos and their families. Well I am have been in the industry for more than 3 years, and it has contributed a lot to my studies, our lifestyle and even helped me in buying the tools I need for blogging.

Call Centers is still a growing industry even up to this writing and still expected to boom even further not only in the capital but also to major cities all over the country. They provide employment to fresh graduates, working students, single parents, and even to PWD (Persons With Disability).

SYKES Celebrates a POPTASTIC 2014!

Year End Celebrations are one of the most anticipated events of the year, and for the pioneer in the business process outsourcing (BPO) industry in the Philippines, SKYES never fails to make employees feel that their hardwork throughout the year gives them the Christmas/New year treat they desreve. And for years, SYKES has celebrated its Year-End Celebration (YEC) held last December 14 at the SMX Convention Center with theme "POPTASTIC". 

Last year, we were also at the same venue for their SKYES Music festival which featured Up Dharma Down and Parokya Ni Edgar. It was one big party that night, and for this year, they made sure it will par of do better for this year as they also expanded new businesses this year and prepared more prizes and performances that made the event even more bigger.