Cloud Contact Center Solutions to Revolutionize Customer Service

To keep up with an increased demand for timely, efficient, and effective customer service, enterprises are now tapping contact-center-as-a-service (CCaaS) solutions. Through this cloud-based method of managing customer relationships, businesses can use a cloud contact center provider’s software instead of maintaining their own costly IT servers and manpower.

At the height of the pandemic, many Business Process Outsourcing (BPO) companies abroad have  moved to a cloud-based, work-from-home model. With employees working remotely, businesses had to look for ways to deploy applications that enable secure, cost-efficient, and productive work outside office premises. This accelerated the adoption of cloud-based solutions which, in turn, facilitates customer service across multiple channels such as voice, SMS, email, and even social media.

Globe At Home App: Your Best Partner for your Home Internet Connection

Get fast and convenient customer service anytime, anywhere.

Globe At Home, the home internet service that lets you discover and do more, has taken customer service to a whole new level of convenience with its new app!

The Globe At Home app is a mobile customer service application  that delivers the easiest digital experience for postpaid and prepaid Globe At Home customers. It offers convenience in managing one’s account with its features that make monitoring and using any Globe At Home plan hassle-free. 

“The Globe at Home App is another step for us in elevating  our customer service for home Internet. Staying true to our position as a leader of the Filipino digital lifestyle, this helps us push our goal further of providing quality connections and Internet services to more homes,” says Martha Sazon, SVP and Head of  Broadband Business at Globe. 

Samsung puts customer care at the heart of its offerings

True to its commitment to utmost customer satisfaction, Samsung values the need for reliable support services. To this end, Samsung further strengthens its customer care services by using various channels that are most accessible and convenient for customers.

For those who prefer to make calls, Samsung’s on-the-go service is on hand to attend to customer needs. Samsung’s customer care agents work 24/7 to address any customer concerns from purchasing or after-sales services. On the other hand, customers who can’t make calls can reach out to Samsung via a live chat facility that can address customer concerns on all Samsung products daily from 9:00 AM to 6:00 PM.