Leading mobile wallet GCash, powered by fintech startup Mynt, provides users with increased peace of mind when using the app with the launch of its Customer Protect program.
Under the program, GCash users are assured of compensation for unauthorized financial transactions on their GCash app, GCash on Messenger or GCash Mastercard platforms arising from instances such as stolen mobile phones or identity theft.
A user should file a report regarding any irregular transaction—such as unauthorized withdrawals or point-of-sale (POS) purchases—on GCash’s official customer care channels within 15 days from the date of the said transaction. Eligible and valid disputes can be reversed for amounts of up to P100,000.
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