To ensure that its workforce remains safe and healthy while on enhanced community quarantine, Globe Telecom has created a chatbot that automatically checks on the health status of each of its over 8,000 employees everyday.
Called Digital Usher for Disasters and Emergencies or DUDE, the chatbot makes a friendly visit in the morning to inquire if the employee is well or not.
Employees are asked to choose between the two options provided - “I’m good” and “Not so well.” Those not feeling well may key in their symptoms and DUDE will forward the information to the appropriate support team. There is also a COVID-19 Helpdesk and hotline to assist the employees.
“We are committed to protect our workforce while we continuously bring telecom services to the country. We value the safety and welfare of our employees so we decided to implement a daily health check to ensure that all of them are looked after even with the full work from home and critical skeletal force in place,” said Renato Jiao, Globe Chief Human Resource Officer.
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