Teleperformance helps disrupted enterprises navigate new digital landscape

“As the pandemic forces more people into a digital-only way of life, businesses must meet customers where they are today,” Teleperformance Customer Experience Lab (CX Lab) points out in a recently published white paper entitled Redefining the Customer Experience for a Post-COVID-19 World.

This is being proven everyday as both domestic and global companies have quickly began seeing the impact of the market changes on their bottom lines and just as quickly began recognizing that having a good digital transformation plan is essential for their sustainability. Clearly, organizations need an innovation engine to move them through a business transformation roadmap that are unique to their goals and objectives.

Teleperformance Opens Newest Site In Cavite Amidst The Pandemic

With all businesses facing a lot of challenges with the global pandemic, it is indeed good news that some companies continues to  grow. Teleperformance, one of the leading BPO companies in the country shows its resilience and has even expanded operations to their  first business site in Bacoor, Cavite. 

As Teleperformance celebrates 24 years in the Philippines, they continue to provide its clients business solutions as well as provide jobs to many Filipinos. The site is officially called Teleperformance Molino, located in Bacoor City. Its recruitment center in Vista Mall has already opened its doors to applicants while the operations site will open first week of November.

Teleperformance fosters vibrant people culture through global talent competition

Even during the pandemic, the passion and creativity of Filipinos shone through as Teleperformance Philippines, the leading global group in digitally integrated business services, gave their employees a chance to display their talents in a competition.

To showcase its diverse employees and to spread positivity during the crisis, Teleperformance organized the COVID-19 Fight Challenge, a global talent competition held virtually for its employees. 

In the local competition, the more than 47,500 employees of Teleperformance Philippines were encouraged to use their talents to express their feelings about their COVID-19 experiences and about what the future holds for all. Employees were able to submit in any of the four categories, namely, Music, Writing, Art, and Dance. Based on their originality, talent, and presentation, the judges shortlisted three finalists per category and announced the local champions via a Facebook Watch Party hosted by TV and radio personality Gino Quillamor.

Leading People Today

The COVID-19 pandemic was an unforeseen crisis that brought unprecedented uncertainty to companies globally. One such challenge is leading employees in a time of great upheaval. Companies have struggled with huge changes in their day-to-day operations as they tried to balance business continuity with the health and safety of their employees. 

In a recent webinar held by the British Chamber of Commerce, Jeffrey Johnson, Senior Vice President for Human Capital Resource Management of Teleperformance Philippines, shared several tips on how companies can adapt to this new normal in a way that would help motivate and ensure the wellness of their employees. 

QuaranTalks: Pandemic Panic!

I said 2020 will be an epic year.

2020 was a year of exciting times. I even spent the first new year of the new decade in a different country. We got to celebrate it with my family in a amusement park complete with a concert and fireworks. Though accidentally my phone dropped and some of the screen had cracks. It was still working yet not as flawless as before. However, it seems to be an omen of an upcoming dangers as I started the year.

I thought that the year would be just like any year with some exciting parts. But even at the start of the year we are already shocked with news such as wildfires in Australia, the threat of war in the Middle East, and even the eruption of Taal Volcano. Both natural and man-made events stir worry to many, and I have to admit that those things scare me too.

But then came the next months and now being introduced with viral disease of COVID-19, prompted many countries into lockdowns, quarantines, and other strict measures. With the disease infecting fast and is also lethal, abrupt closure of businesses, work, and school was enforced. 

TP offers new upskilling opportunities for its people, launches TP Analytics Academy

TP Analytics Academy scholars have the full support of the TP senior leadership team led by Chief Operating Officer Mike Lytle.

Teleperformance in the Philippines, the global leader in digitally integrated business services, officially launched its latest people-development program called Teleperformance Analytics Academy last February 12, 2020 at the Makati Diamond Residences.

TP COTW helps Taal communities with donation to Philippine Red Cross

TP leaders turnover the Citizen of the World (COTW) donation of P250,000 to Philippine Red Cross representatives in support of its efforts to provide aid and relief to the communities affected by the recent Taal Volcano eruption.

Mandaluyong City, Philippines – Teleperformance Philippines corporate social responsibility arm Citizen of the World (COTW) recently turned-over the donation of its employee-volunteers to the Philippine Red Cross (PRC), its chosen linkage partner to send support for the communities affected by the recent Taal Volcano eruption.

A Tour of Telepefromance MAAX In Time For The Lunar New Year

With years of experience, I can say that call center agents are indeed another thing we can be proud of along with the hardworking OFWs who provide for their families as well as the economy. That is why I love to tour BPO offices as it also reminds me of how I started and I am also looking forward to my futures.

We were able to tour Teleperformace in MAAX (Mall of Asia Annex) which is the new location from the Mall of Asia wing which is now cyberzone. This slight change of location gave its employees a new floor to work with but never forget to have fun and be fit.