Meralco SUSPENDS DISCONNECTION ACTIVITIES in areas under ECQ and MECQ

Urges customers to reach out regarding billing and payment concerns

The Manila Electric Co. (Meralco) said on Tuesday that it is again suspending disconnection activities in the Province of Laguna beginning August 1 to 15 and the National Capital Region (NCR) from August 6 to 20, 2021. The announcement came after the Government placed NCR on ECQ from August 6 to 20 and the Province of Laguna on MECQ from August 1 to 15.

The rest of Meralco’s franchise area remains under GCQ with Heightened Restrictions particularly Bulacan, Cavite, the Province of Rizal and Lucena City from August 1 to 15, while Batangas and Quezon Province remain to be under GCQ for the month of August.

#ExtraCareAtHome: Globe continues service support to customers as NCR placed under ECQ

Globe assures its customers that it will continuously deliver service support and #ExtraCareAtHome despite the new lockdown. The IATF announced Metro Manila will be placed under Enhanced Community Quarantine (ECQ) starting 06 August 2021 to 20 August 2021 to curb the spread of the COVID-19 Delta variant.

Easier service-related transactions using digital channels

Globe keeps its digital channels operational 24/7 including GCash, GlobeOne, and Globe At Home apps so customers have access to their needs from buying load, tracking of data and promos, quick troubleshooting of issues, and reporting customer service concerns, while remaining safe at home. Download the apps through Google Play Store for Android devices or Apple Store for iOS devices. The use of these apps are free of charge.

Extra Care when you transact

Safely manage your Globe transactions from home by maximizing any of Globe’s digital channels.

With the GlobeOne or Globe At Home apps, Globe customers have quick access and visibility on their data usage, troubleshooting needs, or even customer field service for Globe At Home customers.

Globe At Home technicians are mandated to strictly practice safety protocols especially during in-location services. From taking mandatory medical checks before they depart to observing 2-meter distancing from the customer during house calls, Globe At Home prioritizes not only customers’ safety, but employees' as well.

#ExtraCareAtHome: Globe continues service support to customers as NCR and other areas placed under ECQ

In light of IATF’s announcement to place Metro Manila, Cavite, Laguna, Rizal and Bulacan under Enhanced Community Quarantine (ECQ) starting 29 March 2021 until 04 April 2021 due to the surge of COVID-19 cases, Globe assures its customers that it will continuously deliver service support and #ExtraCareAtHome despite the new lockdown.

Globe Transactions Made Safe and Easy 24/7  

Globe keeps its digital channels operational 24/7 like GCash, GlobeOne, and Globe At Home apps so customers have access to their needs from replenishing load, tracking of data and promos, quick troubleshooting of issues, even escalation of customer service concerns, while remaining safe at home. Download the apps through Google Play Store for Android devices or Apple Store for iOS devices. Using these apps is free of charge.

Caring for customer service agents amidst the pandemic

“Working during the pandemic is so risky.  But it’s worse if we just stay at home and there’s no food to eat.  My house is so far from my work.  There’s no jeep so I have to walk.  Thankfully, during the ECQ (enhanced community quarantine), the company offered to house us so we can still work and have a salary.  And the company provided us allowances and hazard pay and free meals.  I am content but worried,” narrated Fatima Perido, an employee of a Business Process Outsourcing (BPO) unit in Cebu City who works as a Globe customer service representative.

Fatima, like many call center agents, continues to brave the threat of the virus in order to survive and feed her family.  But despite her difficult circumstances, other call center agents have it worse.  The challenges that COVID-19 brought has prompted some of Globe’s BPO partners to close or limit their operations, drastically cutting down to less than 40% the manpower supporting Globe’s customer operations for both its hotline and social media channels.