Improved customer satisfaction seals AXA’s top industry post

Life insurer AXA Philippines is confident it is on track to becoming the preferred company, and one of the dominant players in the local life insurance industry with its heightened focus on customer experience. 

In an interview, AXA President and Chief Executive Officer Rien Hermans said as the company started crossing the line in 2010, it recognized that the customer has to be at the centre of attention in everything that AXA does – prompting a change in systems and procedures for customer service and in building up sales.

AXA Philippines Donates P1.7 million for the benefit of Sendong victims

Left to right: From AXA Philippines: Lora Reboton,

Grace Garcia, and Rien Hermans;

CARE representative in the Philippines,Celso Dulce, 

and ACCORD’sMarietta Alcid and Athena Denise Gepte.

Last January 31, 2012, AXA Philippines President and CEO, Rien Hermans handed over the proceeds of a month-long campaign initiated by company management to gather financial support from AXA Philippines employees and distributors for the victims of the devastating typhoon Sendong. Typhoon Sendong destroyed thousands of homes and caused millions of pesos in damages in the Northern Mindanao area in late 2011.

The amount was raised through a campaign entitled, Hearts in Action for a Million, wherein AXA Philippines employees, management and distributors contributed financial aid. Some groups even contributed their activity fund, the amount allocated for their group activity and Christmas gathering. The objective was to raise a million pesos in relief funds for the families affected by the disaster.

AXA Philippines and the Filipinos’ evolving life insurance needs

AXA Philippines gives its customers
peace of mind in knowing they’re protecting
 their family's financial future. 

LIFE inevitably brings unexpected events and challenges our way. Whether it’s an accident, an illness, the loss of a loved one, an economic recession or retirement, being prepared for life’s twists and turns is essential. Change cannot be avoided. This is why AXA Philippines has a wide range of products and services that help customers respond to their ever-changing needs.

AXA Philippines is a synergy between one of the country’s biggest and strongest financial institutions, Metrobank, and AXA, the world’s number one global insurance brand (based on the 2011 Interbrand Report). As one of the largest and fastest growing life insurance companies in the country today, AXA Philippines has taken proactive steps by redefining its insurance offerings. 

AXA Philippines offers educational plans so
parents never  have to worry about their kids’
education and future. Many people turn to
 AXA Philippines in meeting their
changing life insurance needs.

“We study the trends in the evolving insurance needs of Filipinos and we are proactive in servicing them. We are focused on  specific customer segments, assessing their needs and goals, and giving them flexibility and control over their insurance plans. By doing this, we help them find the best solutions that fit their life stage and personal preferences. We are always here to give them what they need,” says AXA Philippines President & CEO Rien Hermans.

AXA Philippines Opens Marikina branch

AXA Philippines comes closer to its Marikina customers as it opens its new branch at the 2nd Floor of the RR Building located at187 Shoe Avenue, Sta. Elena, Marikina City. The new branch is the latest addition to AXA Philippines’ ever-growing nationwide network; it assures that customers will always have personalized solutions that fit their financial goals, whenever they need them.

The Marikina branch is under the management of Mary Ann Uyching, the Executive Branch Head of Amazing Life and the Immediate Past President of the General Agents and Managers Association (GAMA) Philippines. According to her, the new AXA office in Marikina would allow the life insurance company to serve more clients.