BPO recognized for Hiring PWDs

BPO company [24]7.ai has proven that there is room for Persons with Disability in the corporate world, prompting Unilab Foundation to recognize the company as one of its industry partners for inclusive employment through Project Inclusion. Ceremonies were held for the partners at the Bayanihan Center in Pasig City, with [24]7.ai Recruitment Director Me-Ann Batallones receiving the recognition on behalf of the company.

Project Inclusion encourages employers in the Philippines to broaden perspectives toward inclusive workplace environments by hiring Persons with Disability. The program believes that Persons with Disability have what it takes to contribute to every company’s growth, just like any other regular employee.

This year, [24]7.ai hired candidates who are Deaf and hard of hearing to become Customer Service Representatives of the company’s email support account. Internships were also offered for the Finance and Recruitment departments. The candidates were hired based on their capabilities, including English communication, customer service, and computer skills. These are the same criteria that the company employ upon all applicants.

“We continuously challenge ourselves to come up with disruptive innovations that could potentially help us reach our goals,” said Me-Ann Batallones. “We want to challenge the status quo and contribute in ending the stigma for Persons with Disability because we believe in their skills and also because we know how much they can contribute to society.”

Known globally for its intent-driven customer engagement solutions, the Philippines office opened these opportunities in partnership with Persons with Disability-related organizations like Unilab Foundation, De La Salle College of St. Benilde – School of Deaf Education and Applied Studies, and Hand and Heart. They took on the task of assisting the company in screening and preparing the new PWD employees, focusing on culture and communication, as well as computer training.

Established in the Philippines in 2006, [24]7.ai now has more than 5,000 employees in the Philippines, with presence in key areas including Ortigas, Makati, Bonifacio Global City, and Cebu.